Purchase completed

Your transaction is complete. A receipt for you r purchase has been emailed to you by PayPal. Log into your account at paypal.com to view details of the transaction.

Please allow up to 8 hours for your login information to arrive (usually much faster but it is not automated or instant) . If after 8 hours you have not received a response, please read What do do... below.

Your login information email comes from diglloyd.com, and is sent to the email associated with your Paypal purchase. Please read the information below for details.

Renewals

If this is a renewal, be sure to quit and restart your browser to establish new credentials.

For renewals, if the email address has changed, your new subscription account should be merged with the prior one: a new email is seen as a new account. This is important because it extends your existing subscription(s). We will need your old email address for reference; there is no other unique information to distinguish subscribers.

Delivery status Permalink

Subscriptions are processed manually. Occasionally I am traveling or away for a few hours, and cannot respond in the usual short time frame. Subscriptions are generally processed from 7am to 11pm PST (California time), sometimes later or earlier.

Delivery status: Delayed (see note at top)

Normal = Subscriptions/software receive a response within 24 hours (almost always sooner).
Delayed = Response may be delayed by 1-3 days as we are away traveling in a remote area.

What do do if you have not received your login information Permalink

Common reasons the email response is not received, accounting for 99.9% of the issues:

1. Spam filter — providers like HotMail, gmail and the like are aggressive in marking even plain-text email as spam. Check your spam folder.
2. Invalid email address — verify that the email associated with your Paypal account or purchase is up to date. Paypal provides no mechanism to contact a buyer, so we are helpless here.
3. Email provider fault — various reasons: a full email mailbox, or your email provider blocks email from diglloyd.com. We have no way to contact you in this situation.
4. Spousal email address — check the email address associated with the Paypal account/purchase.
5. Approved senders — If you use an email provider that uses an “approved senders” list, you must allow emails from diglloyd.com to pass. Email service that requires filling out a form and/or agreeing to a legal agreement cannot be used: you will not receive a response. It is your responsibility to provide an unimpaired email address.

If none of these apply, check delivery status below.

If there is still an issue (rare), please advise via email, including a phone number as a means of contacting you, since email has apparently failed already (sorry, we cannot make international calls).

Delivery status — Problem emails

4/22/2010 — Schreiman.net