Reader commentary follows.
Luke V writes:
The fact that you can call someone at RRS is a critical point, which overcame a less expensive competitor's price, in my case. I was able to call and email - Jim was able to rush me a part and save me some stress. RRS has pride in what they do and express it in superior customer service.
DIGLLOYD: This is a point not to be underestimated; a product is not just the physical item, but also the service and support that goes with it. I know from experience that I can call Really right Stuff and get through to a human being easily.
With Gitzo, it was a web-based headache with ~4 weeks of waiting for a repair, which in my view is close to useless— does one go buy another tripod to use for the month that one is without?
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