Followup on counterfeit SanDisk card

2006-12-24 • SEND FEEDBACK |
Related: SanDisk

Amazon.com came through on the counterfeit 8GB SanDisk compact flash card..

Although I was first required to contact the seller (who never responded), Amazon’s seller protection system appears to have saved my bacon; I’ve sent the failed counterfeit card back within the required ten days. (Ten days is not a very generous time allotment this time of year or if one goes on vacation when such a response is received, but it’s better than nothing).

Here’s how Amazon handled the incident:

We are writing to follow up with you about order #058-2528764-4368536. We would ask that you please return the item to the following address via a trackable method:

Guarantee Claims Dept Rm # 311F
Amazon.com
705 5th Ave. S., Suite 400
Seattle, WA. 98104

     Please include your name and order number in the package so that we can easily locate your account. Also, we would ask you to include a brief description of the problem with the item for easy reference.
    We do apologize for the inconvenience, but we hope you understand that with an order of this cost, we will need to have the item returned before a reimbursement can be issued.
     Your return must be sent within the next 10 business days or the shipment will be returned to you and a refund will not be issued. Please reply to this message with the return tracking information at your earliest convenience.
    We would be happy to reimburse you for your return shipping charges. We can do so either by applying promotional credit to your account for use toward a future Amazon.com fulfilled order or by issuing a check for the shipping costs. Please fax a copy of the receipt for shipping to us at (206)266-2752 and indicate which option you would prefer.

Thank you for your understanding and patience in this matter.

Best regards,
Chris M.
Amazon.com A-to-z Guarantee Program, https://www.amazon.com/help/atoz

There is no mention of taking action to kick the fraudulent seller off their site. Legal action would be even better (and a nice lump of coal for the seller). But even SanDisk (which has the most to lose in getting a bad “rep” for their brand), seemed unconcerned about the counterfeit when I called them. I have never had any of my genuine SanDisk cards fail.

I’ll follow up when I receive (or do not receive) the actual refund.

☆Christmas Day after Christmas shopping preceding the post-Christmas sales just before the New Year celebrations.