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Adobe’e activation scheme

Does anyone else find Adobe’e Activation scheme distasteful? I’m not very happy about my situation, and I sent this email to John Nack and Adam Jerugim at Adobe. Let’s see how they respond.

I'm having a headache with Photoshop activation. I've been testing a variety of machines by booting off an external drive. For example, I just tested a loaner MacBook Pro 17".

I sent the loaner MBP17 back. I wiped the drive clean first, not even a system on it.

Usually I remember to Deactivate. But it's easy to forget when testing multiple machines/hard drives. Now I'm testing another machine off the *same boot drive*, and Photoshop thinks I'm stealing — it wants me to Activate it. Of course, the MBP 17" is LONG GONE, so I'm out a perfectly legitimate license. Worse, DreamWeaver CS4 also has the same problem. So I have lost two licenses now.

This happened last week while testing. I called Adobe (some guy in India) and they did something for Photoshop but not DreamWeaver CS4. And the way it was handled was all but an outright insult ("just this once, since you're probably a thief" is the way it came across to me).

Now it's happened again—same boot drive, different test machine.

I am so disgusted with the way Adobe treats its customers. I am in complete compliance with the license agreement, yet I cannot use the software I paid for! I hope you can help resolve this problem.

Imagine if every company had the same approach as Adobe—what a nightmare. And Adobe still hasn’t fixed the bug that fills up the system log with SEGV violations.

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