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Nikon D810 Service Advisory for White Spots During Long Exposures, and 1.2X Crop

Get Nikon D810 at B&H Photo.

Nikon D810

After the Nikon D600 dust/oil fiasco, this is another black eye for Nikon. But this time the recall/fix is immediate, and that is a far smarter move than the defensive and prolonged pushback with the D600 oil/dust issue.

Nikon has issued a service advisory for the D810:

We have received a few reports from some users of the Nikon D810 digital SLR camera indicating that noise (bright spots) are sometimes noticeable in long exposures, and in some images captured at an Image area setting of 1.2× (30×20).

After looking into the matter, we have determined that some noise (bright spots) may on occasion be noticeable when shooting long exposures, and in images captured at an Image area setting of 1.2× (30×20).

Nikon service centers will service these cameras that have already been purchased as needed free of charge to the customer. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected products

To check whether or not your camera is one of those affected by this issue, please click the Affected Product Serial Numbers link below and enter your D810’s serial number as instructed. Your camera’s serial number will be checked against those of affected products. If your camera is one of those affected, you will be forwarded to additional instructions. If your camera is not one of those affected, you may continue using your camera without concern for this issue.

DIGLLOYD: In my testing of the D810 I observed no white spots, so I thought that the camera I am using is fine. But I have always used long exposure noise reduction with the D810 (and all cameras I test). LENR differs in nature from regular noise reduction; LENR is a dark-frame subtraction. Nikon does not speak to LENR or not.

The loaner camera from B&H that I have been using is included in the recall (I entered its serial number). Now I have to decide wether to buy/repair or just get a replacement. I just hope that my trip photos are unaffected. But it’s an issue: I cannot let go the D810 at this critical time for some unspecified turnaround period. And while UPS ground shipping to and from the Los Angeles service center is fast for me, for a working professional that is more remote it is offensively slow (no option offered).

It’s also troublesome that one has to log in to check the serial number: how to know if a camera at a store has the issue or not? The Nikon site is also a shambles; it continually gives me “unspecified error” when I try to access my account settings to correct my email address as well as other errors in various places. I had to reconfigure my mail server to use an old email just to get the *#*$#*$* password reset email required by Nikon due to “system changes”.

Miguel B writes that “Apparently the cameras known not to have the issue, or recalibrated (whatever the solution may be) have a black dot inside the tripod screw.”.

Update: I called Nikon and was told that turnaround time is 7-10 days and that the fix is a firmware update. I was promised a Level III tech support return call (I have various questions about the circumstances under which the issue occurs), but this did not happen.

Nikon D810 recall for white spot issues
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