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Fujifilm Starts Professional Services Program

Fujifilm USA has started a professional services program. See the terms and conditions.

There are at least two things that grate:

  • To be forced to sign up within 30 days seems unfriendly at best. Sony’s pro services ($99 a year) have no such time cutoff.
  • Warranty extension is “outsourced to a 3rd party”. Not much of a confidence builder.
  • Alaska and Hawaii residents are excluded. Is this just to save shipping costs?
  • Registration of purchased products must be done within 30 days.Proof of purchase ought to be enough.
  • Non-transferable.

Still, a pro shooter has a lot of benefits that if needed are very worthwhile, such as 2 day turnaround, clean and check, loaners, and dedicated hotline and email support.

Fujifilm Professional Services (FPS) provides outstanding support for professional photographers. For only $499 per year, qualified GFX system owners can rest assured that they have Fujifilm's Professional Service on their side. Members in the GFX FPS Program will receive exclusive phone and email support, complimentary Check and Cleans, discounted and expedited services, and express repairs and loaners where applicable.

Program Eligibility Requirements:

Participant must own no less than one (1) FUJIFILM GFX digital camera body and one (1) GF lens product, each of which were registered at www.RegisterMyFujifilm.com within 30 days of purchase. Program sign-up is subject to registration verification. Membership is personal to the member and is non-transferrable.

Participant must sign up for the GFX FPS Program within 30 days of purchase of a GFX System product. Once registration has been completed, the GFX FPS Program will apply to all GFX System products that are subsequently purchased by the participant and that have been properly registered within 30 days of purchase, for the remaining applicable Program Term.

Participant must be at least 18 years of age, and must reside in the continental United States or the District of Columbia, excluding Alaska, Hawaii, Puerto Rico or the US territories.

Participation is subject to the GFX FPS Program Terms and Conditions as well as the general terms and conditions of the Program and other terms that Fujifilm may designate from time to time.

...

Fujifilm GFX pro services program
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