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Sony A7R II Repaired via Sony Pro Services, Well, Mostly, Still Unusable

See my Sony wish list and get Sony A7R II at B&H Photo.

Sony pro services is expanding its support in USA and Canada, but I am nowhere near a walk-in center (Los Angelese is 350 miles away).

Eight days ago in Sony A7R II Repaired via Sony Pro Services, I reported that my A7R II was fixed and back in my hands, turnaround was fast.

Only today did I get around to checking the returned/repaired A7R II.

It seems that some repairs were done, but my 3rd item was not looked at and it makes the camera unusable. I had reported it this way to support:

When in magnified Live View, camera constantly pops out of Live View for no reason at all.

Problem is, this issue is not only still there, but it is actually much worse, rendering the camera unusable for many operations. Examples:

  • Press Play, and it immediately pops back to shooting mode
  • Press the Fn button, the menu is shown for an instant, but it immediately pops back to shooting mode, which makes it impossible to use the Fn button to change settings.
  • Enter Live View (EVF) and zoom in; it randomly pops out of Live View usually within 1-2 seconds. Occasionally but rarely it stays in Live View long enough to focus, but this takes a minute or two of effort.

I’m not too happy about this since I am leaving on a trip on Tuesday or so and it’s highly unlikely I can get the camera repaired and returned to me by then.

Update: about an hour after reporting the issue to Sony, I received this email response:

We apologize for the inconvenience of having to send out the camera to resolve the third issue that was described. I have created an overnight shipping label to have the camera sent directly to our office. It is extremely important to us to have this resolved as soon as possible. At your earliest convenience, please print the shipping label and drop it off at a shipping location. From there, we will take care of the rest.

Well, I can’t ask for better service than that, on a Saturday no less.

I wish Sony cameras could save their settings to the camera card. One of the biggest hassles in getting a repaired camera back, is having to go reprogram all the settings and menus and custom function buttons. See the 4 pages of how-to on Sony A7R II settings.

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