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If a Panasonic Camera or Lens Needs Repair after the Warranty Expires, does Panasonic Refuse to Repair It? Panasonic’s Response.

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Following up on my May 17 post which apparently generated some hubbub, I spoke at length yesterday with a Panasonic USA representative who assures me that Panasonic *does* repair lenses past the warranty period.

Here is the statement from Panasonic USA in Newark, NJ as of today:

First and most importantly, Panasonic Lumix repairs its lenses and cameras, whether they are within the warranty period or beyond it.

Certain lenses can only be serviced by our lens factory in Japan due to the equipment and expertise that is required. Any repair that deems the lens to be disassembled requires that mechanical and optical alignment need to be done. The time required time to disassemble, repair, reassemble and align the lens is a very manual process that can take several hours. A final decision as to if the lens can be repaired comes only after it’s been disassembled and evaluated. For these reasons, parts for the lens were never made available to 3rd party servicers who are not capable of servicing the lens.

For a professional photographer, time is money. The turnaround time to have a lens serviced in Japan was far too long, so from day one we decided that a lens received for qualified in warranty service would be replaced with a factory recertified lens. These lenses go through the factory assembly line and receive the same calibration and inspection as new units receive. Using this system our in-house turnaround in Texas is typically 2-3 days from delivery, often faster. In consideration of all of the above, an out of warranty repair may also be done by replacing the lens with a recertified lens.

DIGLLOYD: note that companies like Leica and Zeiss also cannot repair certain lenses in the USA; they have to go to Germany

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