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Kudos to Sony Pro Imaging Support—Same Day Turnaround—Can’t Get Better than That!

The day before yesterday, I sent an email to Sony Pro Imaging asking how to send my Sony A7R III in for a checkup. Within 30 minutes I had a FedEx shipping label.

It was too late that day to ship (my fault for asking so late), so I sent it in yesterday. Today, I received this message:

Thanks again for choosing Sony PRO Support Los Angeles to repair your Alpha A7RM3! The repair is now complete and we have shipped your unit back to you via FedEx (tracking number is xxxx xxxx xxxx xxxx); it should be arriving on 8/1.

Please let us know if you have any questions or concerns. Have a great day! Thank you, Jacob Sony Pro Support Los Angeles Material Handler

The only way to improve the turnaround time is same-day shipping. Assuming the inspection did what I asked for (sensor cleaning, check flange/sensor alignment), I could not really ask for anything better.

Compare this experience to the Fujifilm’s obscure process for fixing a brand-new $10K camera.

See also:

Sony has a Pro Service Program

See also Sony A7R II Repaired via Sony Pro Services.


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