Fujifilm Professional Services Program
Related: Dr S, Fujifilm, Fujifilm GFX100 II, Fujifilm GFX100S, Fujifilm medium format, Fujifilm mirrorless, gear, medium format, support and service
Relating to yesterday’s post mention of Sony Pro Services, reader Dr S reminded me that Fujifilm Professional Services is also available (since 2017).
Fujifilm Professional Services Program
The standout feature with the Fujifilm Professional Services Program is a 1-year warranty extension.
Fujifilm Professional Services Program at $399 (really $434 here in California) is less of a value than Sony at $100, given that the camera and lens pricing is little different for pro gear, indeed some Sony gear is more costly. Except for that extended warranty.
In 6 years (2017 through today), I’ve had no circumstances with Fujifilm gear that would have made it important, so I’ve saved $2400 so far by not signing up.
* Fujifilm’s program has sales tax applied, Sony’s does not. So it is really ~$434 vs $100. Some aspect of Fujifilm’s offering must make the whole thing taxable, a poor program design IMO.
Positives
Fujifilm Professional Services Program Terms and conditions
- 1-year extended warranty on any new, qualifying X Series and GFX System gear purchased and registered in a qualifying membership year
- Two (2) free “Check and Clean” services on eligible gear
- Fifty Percent (50%) off any additional Check and Clean services during the qualifying membership year
- Thirty Percent (30%) off expedited repairs
- Two (2) business day turn around on all services
- Exclusive access to loaner equipment.
Negatives
The first two are unreasonable IMO.
For example, 2 days after subscribing to FPS, your camera is stolen and you do not replace it—no refund. Similarly, Apple AppleCare allows transfer with the computer—why not with camera gear?
- You will not under any circumstance be entitled to receive any refund of the paid participation / membership fee from Fujifilm.
- Non-transferable.
- You will bear all risk of loss or damage to the Loaned Equipment while in your possession and until its return to Fujifilm.
- $399/year
- Warranty extension is “outsourced to a 3rd party”. Not much of a confidence builder.
- Alaska and Hawaii residents are excluded. Is this just to save shipping costs?
About FPS
FUJIFILM Professional Services (FPS) provides outstanding support for professional photographers. For only $399 per year, qualified X Series and GFX System owners can rest assured that the FUJIFILM Professional Services Team is close at hand. Members in the FPS Program will receive exclusive phone and email support, two complimentary Check and Cleans, discounted and expedited services, and express repairs and loaners where applicable.
It’s easy! Just register any qualifying GFX System or X Series Products at www.RegisterMyFujifilm.com. When you’ve registered products with an aggregate MSRP value totaling $3,000 or more, you will become eligible to purchase your FPS membership!
Term and conditions apply. For full details, read here.
- Receive 1 Year extended warranty on any new gear purchased and registered in a qualifying membership year
- Dedicated phone number & email for customer support
- 2 free check and clean services and 50% off on any additional check and clean services (does not include internal cleaning)
- 30% off expedited repairs
- 2 business day turn around on all services (some exclusions apply)
- Exclusive access to loaner equipment (certain terms and conditions apply)
Dr S writes:
That Sony thing about Sony Protect is an interesting potential mess.
BTW, as I said earlier, I got the GFX100 II early on when stock was sparse. After I got the cam I discovered a problem. The dealer could not get any more stock for awhile so I bravely sent mine into Fujifilm.
To my delight they exchanged the $7500 body for another brand new one and paid all the shipping.....taking only one week! Had I not been an FPS member, who knows how long the check and repair time would have taken!
DIGLLOYD:
