Fujifilm GFX100 Service Advisory: “Notification Regarding Potential Loosening of FUJIFILM GFX100 Side Shutter Release “Lock” Function (Vertical grip control lock)”
Sure enough, the vertical side shutter release on the GFX100 that I am testing with is broken and the serial number is within one of the affected ranges.
For now I’ve used gaffer’s tape to keep it in the locked position. Having planned a 2 week trip with six loaner GF lenses, I’m not exactly in a position to send in the GFX100 and wait a week or two, but I’ve submitted a support form.
The advisory says to seek out “your local Fujifilm support center/ Fujifilm service center”, but when I do so here then click question or comment then click Digital Cameras, the GFX is not even listed as one of the digital cameras for support. I finally went to the Support and Contact center, clicked on question about Digital Cameras, then chose “Pro photo cameras” on this page, which is buried about 150 items down a popup menu list. What a lousy experience.
Update: I contacted Fujifilm via the support form. Two days later I received the following:
For information regarding the service advisory on the Fujifilm GFX100 camera, please contact our Digital Imaging Technical Help Desk for complete assistance by dialing 1-800-800-3854 Option #2 for Pro Digital. We have several agents and it would be their pleasure to assist you.
Notification Regarding Potential Loosening of FUJIFILM GFX100 Side Shutter Release “Lock” Function （Vertical grip control lock）
July 25, 2019, FUJIFILM Corporation
To our valued customers
Thank you very much for purchasing and using our products.
FUJIFILM Corporation has become aware that some users of the new FUJIFILM GFX100 have experienced a loosening of the side shutter release “lock” function contained on the built-in vertical grip. The result of this loosening is that the side shutter will no longer effectively lock, and photo capture may be triggered unintentionally. Another result is that tiny parts could become loose within the camera body and potentially interfere with camera functionality.
We anticipate that only a very small percentage of GFX100 cameras that have been shipped to date worldwide (products within the serial number range described below) may be affected by this loosening. Still, we apologize for any inconvenience this may have caused to our loyal customers, and we recommend that any owners of the FUJIFILM GFX100 with the serial number in question promptly reach out to their local Fujifilm support center/ Fujifilm service center to make arrangements for a free examination and repair of the side shutter release mechanism. A production line adjustment has been made such that future shipments of the GFX100 will not be affected by this phenomenon.
The following serial numbers could be affected:
92001001～92001975 （excluding 92001830, 92001832, 92001833)
93001001～93001034, 93001038, 93001039, 93001041, 93001046
Please note that some cameras within this range were modified before sale, so please contact your local Fujifilm support center/ Fujifilm service center to reconfirm whether adjustments should be made to your camera, quoting the serial number, which can be found on the back side of the LCD (please see diagram below).
If you have any questions relating to this issue, or otherwise your GFX100, please contact your local Fujifilm support center/ Fujifilm service center. You can rest assured that Fujifilm is absolutely committed to quality and service excellence, with respect to the GFX100, and with respect to all other FUJIFILM products.